Whether delivering difficult news to key stakeholders--such as students, colleagues, administrators, or benefactors—or having other high-stakes conversations, understanding how to successfully deliver a difficult message is critical to a positive and productive outcome, as well as a continued relationship. Based on theories from Crucial Conversations and Crucial Accountability, this course will demonstrate the communication skills and techniques needed to effectively deliver a difficult message with confidence and clarity, thus ensuring the best possible results.


Key Takeaways:

  • Develop the skills for how to best read and understand your audience prior to a difficult conversation
  • Defuse and transform difficult situations using the most appropriate style and technique for the situation at hand
  • Build greater confidence in dealing with difficult situations and messaging


Debra Zabloudil (Presenter)
The Learning Studio, Inc.

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